UK Company Experts is a trading name of Seven Oak Prestige Ltd, a company registered in England and Wales.
- Company Registration Number: 16903092
- ICO Registration Number: ZC181349
- Registered Office: 124 City Road, London EC1V 2NX, United Kingdom
- Email: info@ukcompanyexperts.co.uk
1. Introduction
This Refund & Cancellation Policy explains how UK Company Experts handles cancellations and refund requests for services provided by Seven Oak Prestige Ltd.
By placing an order through our website, you confirm that you have read, understood and accepted this Refund & Cancellation Policy before making payment.
Our services consist primarily of professional administrative, compliance and digital business support services that begin processing shortly after an order is accepted.
Nothing in this Policy affects any statutory rights that cannot legally be excluded under the laws of England and Wales.
2. Our Services
Our services include, but are not limited to:
- UK Company Formation
- Companies House Identity Verification Assistance
- Registered Office Address Services
- Director Service Address Services
- Virtual Business Address Services
- Mail Handling and Mail Scanning Services
- Companies House Compliance Support
- VAT Registration Assistance
- EORI Registration Assistance
- Business Banking Assistance
- Payment Provider Readiness Reviews
- Digital document preparation
- General business support services
Many of these services involve immediate allocation of staff time, compliance checks, document preparation and administrative processing.
3. When Our Services Begin
Service delivery is considered to have commenced when we begin carrying out work on your instruction.
This may include one or more of the following:
- Accepting your order.
- Beginning client onboarding.
- Creating your client record.
- Requesting or reviewing identity documents.
- Beginning AML or KYC checks.
- Preparing incorporation or compliance documentation.
- Activating an address service.
- Preparing submissions for Companies House, HMRC or another authority.
- Contacting third-party providers on your behalf.
- Allocating administrative or compliance resources to your matter.
Once work has commenced, time and resources have already been committed to your instructions.
4. Cancellation Before Work Begins
If you wish to cancel your order before we begin providing the service, please contact us as soon as possible.
Where no work has commenced, we may agree to cancel the order and issue a refund.
Approved refunds may be reduced by any non-recoverable payment processing fees or administrative costs where permitted by law.
5. Services That Are Generally Non-Refundable After Commencement
Subject to your statutory rights and applicable law, refunds will generally not be available once work has commenced on services such as:
- Company formation services.
- Companies House identity verification assistance.
- Registered Office Address Services.
- Director Service Address Services.
- Virtual Business Address Services.
- Companies House filings.
- VAT registration assistance.
- EORI registration assistance.
- Business banking assistance.
- Payment provider readiness reviews.
- Compliance reviews.
- AML or KYC checks.
- Digital corporate documentation prepared specifically for you.
These services require immediate professional time, compliance work and administrative resources that cannot ordinarily be recovered.
6. Identity Verification and Compliance
Many of our services require identity verification and compliance checks.
If you:
- fail to provide requested information,
- provide inaccurate information,
- fail identity verification,
- are unable to satisfy applicable compliance requirements, or
- choose not to complete the verification process,
we may be unable to continue providing the service.
Where work has already commenced, this will not normally entitle you to a refund.
7. Companies House, HMRC and Third-Party Decisions
Many of our services involve assisting clients with applications submitted to independent organisations.
These may include:
- Companies House
- HM Revenue & Customs (HMRC)
- Banks
- Electronic Money Institutions (EMIs)
- Payment providers
- Other government authorities
- Other regulated organisations
We cannot control:
- processing times,
- eligibility decisions,
- compliance requests,
- approval decisions,
- requests for additional information,
- or changes to third-party policies.
A refusal, delay or rejection by a third party does not mean our service has not been provided and does not automatically entitle a client to a refund.
8. Circumstances Where Refunds Are Normally Not Available
Refunds will generally not be available where:
- work has commenced;
- incorporation documents have been prepared or submitted;
- identity verification has begun;
- compliance checks have started;
- address services have been activated;
- documents have been issued;
- the client fails to provide required information;
- the client becomes unresponsive;
- the client changes their mind after work has commenced;
- a third party declines an application;
- the client no longer wishes to continue.
Each request will nevertheless be considered individually where required by law.
9. Chargebacks and Payment Disputes
If you believe there has been an error, we ask that you contact us first so we have an opportunity to resolve the matter.
Where a payment dispute or chargeback is initiated, we may provide the payment provider with relevant evidence, including:
- order records,
- onboarding records,
- communications,
- submitted documentation,
- compliance records,
- timestamps,
- invoices,
- payment confirmations,
- service activity logs,
- evidence demonstrating work undertaken.
Where appropriate, we reserve the right to contest chargebacks that we reasonably believe are incorrect or fraudulent.
10. Evidence of Service Delivery
For audit and dispute resolution purposes, we maintain records that may include:
- client onboarding records,
- compliance logs,
- document preparation history,
- service activity logs,
- communication records,
- payment records,
- submission history,
- internal administrative records.
These records may be used to demonstrate that work has commenced or been completed.
11. Exceptional Refunds
Nothing in this Policy prevents us from issuing a refund or partial refund where we consider it appropriate.
Any goodwill refund remains entirely at our discretion unless otherwise required by law.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The latest version published on our website replaces all previous versions and takes effect immediately upon publication.
Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.
UK Company Experts
A trading name of Seven Oak Prestige Ltd
Company Registration Number: 16903092
ICO Registration Number: ZC181349
Registered Office:
124 City Road
London EC1V 2NX
United Kingdom
Email: info@ukcompanyexperts.co.uk